One of the fairly common support issues we see is when pushing out shutdown days. Sometimes when pushing these to your employees using the "Push Shutdown Days" button you may see an message saying simply "There is an error" or conversely you may see that the days have been pushed but not to all the expected employees.
These errors can be primarily caused by 3 potential issues:
- A missing shutdown type within your time off types
- Multiple shutdown types within your time off types
- No appropriate employees matching your restrictions
Shutdown type issues
To use shutdown days the first thing that needs to be set up is a shutdown type within your timeoff types. This relates to the time off balance that the shut down day will be booked against. In most cases this will correspond to your annual leave time off type however it can vary based on your company requirements.
It is important to note that you can only have one shutdown type. If you have more than one of these the system will present the "There is an error" message. As such the first thing to check when experiencing this issue is your time off types.
Within the time off type edit / add screen you will see the following option available for any "Deduct from individual allowance" time off type:
When set to "Yes" this designates the time off type as your Shutdown type and will use this for the allocation of the pushed instances when using the "Push Shutdown Days" option.
In most cases this will resolve any "There is an error" messages.
Employees and Restrictions
The other potential issue is when restrictions are placed against your shutdown day. If for example you have a shut down day registered to only be available to a certain site then the "Push Shutdown Days" action will fail if your selected employees / metadata options do not have any matching employees to push these days against.
This also is the primary cause of Shutdown days pushing to less people than intended.
To ensure you do not experience problems with this we always advise to double check your restrictions before pushing your Shutdown days to ensure that any selections made fall within the appropriate restrictions.