Occasionally, when working with Natural HR support we will ask you for a screenshot of your system diagnostics section.
This function is used to show any abnormalities which may be causing larger issues within the system.
To access this, go to:
Administration > Company > Diagnostics
Here, you will see that there are various sections for you to expand:
There are warning labels programmed into Natural HR to warn you if there is a common issue causing a fault but for more detail, you can expand each of these sections by selecting the downwards arrow on the right hand side of the section.
Within the Time off diagnostics section you may also see a "show" button. This expands upon the error message it's placed next to. So, in the following example, where it shows "You have 16 employees with pool holiday allowance" click the "Show" button to show the employees to whom pool allowance applies.
There are also 3 buttons which allow you to reset/delete allowances of various types.
These should only be used on the advice of your support agent.
Any issues will be highlighted in red. In this instance, our Time off types are using both Pool allowances and Individual allowances which is causing a conflict in the system and therefore causing time off balances to be incorrectly displayed. In which case, you will decide whether you wish to use Pool or individual allowances and delete the one which you don't to use under Time off Types (Admin > HR > Time off management > Time off types).
If you come across an issue in Diagnostics which you are not sure how to resolve, log a support ticket with Natural HR containing details of the issue and a screenshot of diagnostics and we will be able to assist.