Employees are missing from the dropdown in add company users

When you try to add a company user, the employee drop down list connects an employee to the user account being created.

Sometimes, when you try to add a company user you may find the employee in question is not in the list - this is due to one of three reasons:

  1. The employee in question is not in your employee list or has been deleted or archived - if you wish to re-enable them, you can go to 'Archived Employees' and click 'Restore'
  2. The employee in question already has a user account
  3. The employee in question does not have a work email address defined – you need to enter a work email address in the employee file and try again


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  • 0
    Darius Chua

    In our case, we mistakenly uploaded Employee status as Active instead of Current

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